Reputation Forge ("we," "our," or "us") respects your privacy and is committed to protecting the information you provide through our website, thereputationforge.com.
Information We Collect
We may collect information that you voluntarily provide, including:
-Name
-Email address
-Phone number
-Business name
-Information submitted through contact forms
-Information submitted when booking appointments or consultations
We may also collect limited technical information through website analytics, cookies, and tracking technologies used to improve website performance and user experience, including tools provided by GoHighLevel and similar service providers.
How We Use Your Information
We may use your information to:
-Respond to inquiries
-Schedule and manage appointments
-Provide services
-Send service-related communications
-Send review requests
-Send marketing communications when permitted
-Improve our website and services
SMS Messaging & Compliance
By opting into SMS communications from The Reputation Forge, you agree to receive text messages related to your inquiries, consultations, services, account activity, reputation management campaigns, review requests, project updates, and other communications associated with the services you have requested.
Opt-In & Consent:
• You will only receive SMS messages after providing your express consent through our website forms, scheduling pages, consultation requests, service agreements, or other approved opt-in methods.
• We maintain records of SMS consent, including the date, time, and method of opt-in, in accordance with applicable regulations.
• Our messaging practices comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and applicable carrier requirements.
Opt-Out Instructions
• You may opt out of SMS communications at any time by replying STOP to any message.
• Upon opting out, you will receive a confirmation message and will no longer receive SMS communications unless you provide consent again.
• Opt-out requests are processed promptly in accordance with applicable regulations.
Message Frequency & Content
• Message frequency may vary depending on your interaction with our services.
• Messages may include consultation confirmations, appointment reminders, customer support communications, project updates, review requests, reputation monitoring notifications, account-related information, service alerts, and marketing communications when consent has been provided.
• Marketing and promotional messages are only sent to individuals who have specifically opted in to receive such communications.
• Customer support is available during normal business hours.
Carrier Information
• Message and data rates may apply based on your wireless carrier plan.
• Wireless carriers are not responsible for delayed or undelivered messages.
• Our SMS services are supported by most major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, and regional carriers, although carrier participation may vary.
SMS Data Protection Statement
The Reputation Forge respects your privacy and is committed to protecting your personal information.
No mobile information, SMS consent data, or text messaging opt-in information will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Information may be shared with trusted service providers and subcontractors solely for the purpose of delivering services on our behalf, such as customer support, messaging delivery, and operational support. These providers are contractually required to safeguard your information and use it only for authorized business purposes.
All categories of SMS opt-in data and consent records are excluded from any information-sharing practices unrelated to SMS service delivery.
We maintain appropriate administrative, technical, and physical safeguards to protect SMS consent records and personal information from unauthorized access, disclosure, alteration, or misuse.
Information Sharing
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling) • SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive • All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
• If required by law, legal process, or to protect our rights • In response to valid law enforcement requests or court orders
Business Transfers:
• In case of mergers, acquisitions, or sale of assets • In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Data Security
We take reasonable measures to protect the information submitted through our website. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Services
Our website may contain links to or utilize third-party services that maintain their own privacy practices. We encourage users to review the privacy policies of those services when applicable.
Children's Privacy
Our services are intended for adults and business owners. We do not knowingly collect personal information from individuals under the age of 18.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
